Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ARKFORGE provides a straightforward warranty that is processed in the most hassle-free way possible.
These ARKFORGE After-Sales Policies (these “Policies”) only apply to ARKFORGE products you purchased from ARKFORGE Official Website: www.thearkforge.com. For purchases made through eBay, Amazon and ARKFORGE’s authorized resellers, please contact them directly.
一、14 DAYS REFUND & RETURND
- REFUND & RETURND
All returns for refund must be postmarked within fourteen (14) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, with all parts & accessories included and all original tags and labels attached.
- RETURN PROCESS AND RETURN EXPENSE STATEMENT
To return an item, please email customer service at support@thearkforge.com to obtain the address information you need regarding of returning the products. Please place the item securely in its original packaging, and mail your return through a trackable method.
*Please note, you will be responsible for all return shipping charges under regular return scenarios. Please kindly understand.*
*If the received filament has factory quality defects or suffers transit packaging damage upon delivery, we will cover the shipping cost for exchange and refund. You are required to email our team first to submit relevant proof for confirmation before arranging return shipment.*
After receiving your returned filament and completing product condition inspection, we will proceed with your return request. Please allow at least 7 days from our receipt of the parcel for internal processing. We will send you an email notification once processing finishes, and issue the refund via your original payment channel.
Once the 14-day refund / 30-day exchange valid window expires, you may only submit product claims under our official warranty terms.
· European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
· Refunds
We will contact you after receiving and inspecting your returned filament, informing you whether the refund application is approved. Once approved, funds will be refunded automatically to your original payment method within 10 business days. Bank or card issuers may take extra time to complete fund posting, please allow for this delay.
If over 15 business days pass after refund approval with no fund arrival, reach out to us via support@thearkforge.com
When contacting our customer service team, buyer must provide sufficient proof of purchase，tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
- Following Conditions Are Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including but not limited to improper temperature storage, moisture exposure, incorrect printing operation, physical crushing)
- Purchases from illegitimate resource or second-handed parties
二、CANCEL ORDER
We accept order cancellations prior to product shipment or production. If the order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already shipped.